Order Changes & Cancellations

Requesting a change

Email service@avrelu.com as soon as possible with the order number and exact requested change. We will attempt to assist before fulfillment begins.

Size and item changes

A size, color or item change may require cancellation and a new order so inventory and payment records remain accurate. Product additions and payment-method changes generally cannot be applied to an existing paid order.

After fulfillment begins

Once an order is packing or dispatched, changes and cancellations cannot be guaranteed. The customer may need to follow the return process after delivery. Carrier redirection, where offered, may create additional fees.

Duplicate orders

If two confirmations are received, contact us immediately. A pending authorization does not always mean an order failed, so verify the confirmation email before trying again.